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Activate an eSIM

How to switch to an eSIM or add one to a new phone.

Last updated 2026-09-12

Before you start

You need a phone that supports eSIM, a Wi-Fi connection and BankID to confirm your identity. Switching to an eSIM is free for all Nordvik plans.

Activate the eSIM

The whole process usually takes less than 10 minutes.

1. Open the Nordvik app and select Subscription.
2. Select Switch to eSIM and confirm with BankID.
3. Scan the QR code shown in the app with your phone camera.
4. Restart your phone. Your physical SIM card stops working within 15 minutes.

If the QR code does not work

Each QR code can only be used once. If the activation fails, call customer service on +46 90 555 01 00 and we will send you a new code.

Still need help?

Call +46 90 555 01 00 or email help@nordvik-telecom.example. See all contact options.