How can we help?

Find answers about eSIM, roaming, billing, broadband and more. Customer service is open monday to Friday 08:00–20:00, Saturday 10:00–16:00, closed on Sundays.

• Activate an eSIM

  How to switch to an eSIM or add one to a new phone.

• Using your phone abroad

  What roaming costs inside and outside the EU.

• Understand your bill

  When you are billed, payment methods and late fees.

• Bring your number to Nordvik

  Keep your existing phone number when you switch operator.

• Set up your Nordvik Hub 3 router

  Connect the Fibre router and change the Wi-Fi password.

• Cancel your subscription

  Notice periods, binding periods and returning equipment.